Since the first release of SpyDllRemover we have been hit by users with some of the very common questions and it had been difficult to address it separately for each user. So we have decided to put it all together here at once place to make it easier for everyone.
Here are some of the most ‘Frequently Asked Questions’ for SpyDllRemover. Some of these questions are more applicable to new version 4.0 of SpyDllRemover
1. Color, Color What Color ?
SpyDllRemover uses predefined set of color coding for easier interpretation of threat levels. Here are the details,
- RED :
- Level =>[High Risk] Dangerous;
- Description => Hidden Rootkit/Spyware;
- Action => Remove_Dll/Kill_Process;
- Orange :
- Level =>[Medium Risk] Suspicious;
- Description => Suspicious Rootkit/Spyware;
- Action => Check_Online & then Remove_Dll/Kill_Process/Contact_Us;
- Yellow :
- Level =>[Low Risk] Analysis;
- Description => Need further analysis, It may be Spyware element;
- Action => Check_Online & then Remove_Dll/Kill_Process;
- Green :
- Level => Good;
- Description => System process/legitimate third party process;
- Action => Nothing;
- No Color :
- Level => Normal;
- Description => normal process/dll;
- Action => Nothing;
2. On 64 bit systems, Why I am not able to see the Dlls for certain Processes?
SpyDllRemover is a 32 bit application, Hence does not work well when run on 64 bit Systems. Howerver it provides partial support while running on 64 bit Systems. So it will not be able to display the Dlls and perform certain actions for 64 bit Processes. However it can work well with 32 bit Processes (on 64bit Systems).
Complete support for 64 bit Systems will be added in upcoming versions.
3. My firewall alerted me on SpyDllRemover trying to connect to address *.*.*.* at port 80, What should I do ?
When you launch SpyDllRemover, it tries to connect to RootkitAnalytics.com website to see if any newer version of SpyDllRemover is available. If you do not want to receive updates about new version, you can disallow it. Other than this SpyDllRemover does not do any form of network activity.
4. I saw network traces from SpyDllRemover when I launched it. Is this intended one ?
Please read the FAQ 3.
5. I am running SpyDllRemover as normal user (not administrator) and I am not able to access some of the Process/Dlls. Why ?
When you are running SpyDllRemover as normal user, you will not be able to access any of the system Processes and Processes belonging to other users. For full access (Vista/Win7), you need to run SpyDllRemover as Administrator by right click on SpyDllRemover.exe and then select ‘Run as Administrator’.
6. Looks like I found a Bug. What do I do now ?
That’s good thing you have done lately 🙂 We are in fact waiting for them. Send them to us with all possible information.
7. Here I did not find what I am looking for. What do I do now?
We have listed most of the favorite FAQs here. For others please contact us.
Hope it will address all your concerns and for everything else you can always approach us through any of these channels.